Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: July 01, 2024  ·  Clear, fair, and transparent policies for every transaction.

Our Commitment to Fairness

At EcoFynex, we strive to provide reliable and high-quality digital, financial, and technology-related services. We encourage customers to review the service details carefully before making a payment.


This Refund & Cancellation Policy explains the conditions under which cancellations and refunds may be processed.

1. Service Cancellation

Customers may request cancellation of a service only if the processing of the requested service has not yet begun.

Once document verification, application processing, development work, API integration, or submission to a government department, bank, financial institution, or third-party service provider has started, the service cannot normally be cancelled.

Cancellation requests are subject to review by our support team.

2. Refund Eligibility

A refund may be considered in the following situations:

  • A payment has been made more than once for the same service.
  • A payment has been deducted successfully, but the order was not created due to a verified technical issue.
  • EcoFynex is unable to provide the requested service due to reasons solely attributable to us.
  • A refund has been approved by our support team after reviewing the specific case.

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • The customer provides incorrect, incomplete, or invalid information or documents.
  • The application is rejected by a government authority, bank, financial institution, or any third-party organization.
  • The customer changes their mind after the service has been initiated.
  • Delay occurs due to customer response or document submission.
  • Digital services, consultation services, website development, software development, API development, API integration, or custom development work has already commenced.
  • Government fees, statutory charges, taxes, or third-party charges that have already been paid are non-refundable unless permitted by the respective authority.

4. Failed or Duplicate Payments

If your account is debited but the service request is not generated due to a technical issue, please contact our support team with the payment details.

Verified duplicate or failed transactions will be reviewed and, where applicable, the eligible amount will be refunded.

5. Refund Processing Time

Once a refund request is approved, the refund will generally be processed within 7 to 10 business days.

The actual credit timeline may vary depending on your bank, card issuer, payment gateway, or financial institution.

6. Mode of Refund

Approved refunds will be credited using the original payment method wherever possible.

If the original payment method is unavailable, EcoFynex may process the refund through another appropriate method after completing necessary verification.

7. Customer Responsibility

Customers are responsible for:

  • Providing accurate information and documents.
  • Reviewing service details before making payment.
  • Contacting our support team promptly in case of any payment-related issue.

8. Changes to this Policy

EcoFynex reserves the right to update or modify this Refund & Cancellation Policy at any time.

Any revised version will become effective immediately upon publication on this website.

9. Contact Us

If you have any questions regarding refunds or cancellations, please contact us:

EcoFynex

umangkharebusiness@gmail.com

+91 9335211131

Your Satisfaction Matters

We believe in complete transparency when it comes to payments and service delivery. If you ever have a concern about a transaction, our support team is here to help you with fairness and clarity.