Privacy Policy

1. Information We Collect

To provide our services efficiently, we may collect the following types of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential or Business Address
• Date of Birth (where required)
• PAN Number
• Aadhaar Number (only where legally required)
• GST Details
• Business Information
• Bank Account Details (only when necessary for a requested service)
• Identity and Address Proof documents submitted by you

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Access
• Cookies and Similar Technologies

2. How We Use Your Information

The information collected may be used to:

• Process your requested services.
• Verify your identity where required.
• Communicate service updates and notifications.
• Respond to customer support requests.
• Improve our website and user experience.
• Prevent fraud and unauthorized activities.
• Comply with legal and regulatory requirements.

We use your information only for legitimate business purposes related to the services you request.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only when necessary with:

• Government departments and statutory authorities.
• Banks and financial institutions.
• Payment gateway providers.
• Authorized technology partners.
• Service providers assisting in service delivery.
• Legal authorities where required by law.

Such sharing is limited to the extent necessary for providing the requested service or complying with applicable laws.

4. Payment Information

Payments made through our website are processed using secure and authorized payment gateway providers.

EcoFynex does not store your complete debit card, credit card, net banking, or UPI credentials on its servers.

Payment information is handled directly by certified payment service providers in accordance with applicable security standards.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic.
• Enhance user experience.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

7. Third-Party Websites

Our website may contain links to third-party websites or government portals.

EcoFynex is not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of those websites separately.

8. Data Retention

We retain your information only for as long as necessary to:

• Provide the requested services.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Maintain business records as required under applicable laws.

When information is no longer required, it is securely deleted or anonymized wherever reasonably practicable.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent where applicable.
• Contact us regarding any privacy-related concerns.

Certain information may need to be retained where required by law or for legitimate business purposes.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 years without the involvement of a parent, guardian, or legally authorized representative.

We do not knowingly collect personal information from children without appropriate authorization.

11. Changes to this Privacy Policy

EcoFynex reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately after being published on this page. We encourage users to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: